Profile

Profile: Amber Sydney, Therapist in Ohio, USA

Amber Sydney, Cognitive Behavioural Therapist, talks to us about how her Fisbo system helps her communicate in confidence with her clients.

Research shows that finding a therapist can cause a lot of anxiety, which is why being available to take new client calls is so important to me.

The quality of the conversation is so important, that's why I prefer a phone call over a Zoom meeting or Skype video. A delay or echo or lag can completely ruin a session if we end up talking over each other.

Because much of the day is spent in counseling sessions, I'm often not available to talk to new clients, which was a problem - being successful in this field means that your clients leave your care after a time, and you need to find new clients.

Before Fisbo, I hoped that clients would leave voice messages for me, but very few did. When I tried to ring them back, the call was awkward. What happens now, is that if I'm busy or don't pick up the phone, the call is automatically redirected to a live human answering service, a virtual reception desk almost, and they can book in a new client intake appointment over the phone.

It makes a much better first impression, and I'm also much better at filling my diary now, meaning I can help more people, which is really important to me.

A nice side benefit of the Fisbo system is the ability to make international calls. These are very expensive, and my cellphone doesn't have an international plan, but I can use the Fisbo app to call my friends in lots of countries at very low rates.

Buy Now Buy Now Questions & Answers Questions & Answers

Our Plans

Our Plans

Start Up

£8/mo

  • 100 free minutes
    UK, USA & Canada
  • All call features apart from IVR call menus, call queues, & transfers

Buy Now Buy Now

Growth

£20/mo

  • 1000 free minutes
    UK + 149 Destinations
  • All call features including IVR call menus, call queues & transfers

Buy Now Buy Now

Global

£35/mo

  • 2000 free minutes
    UK + 149 Destinations
  • All call features including IVR call menus, call queues & transfers

Buy Now Buy Now